Crowds of people walking through a street

Who We Are

On the Line

On the Line is a professional social health organisation that provides counselling support, anywhere and anytime.

We are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse and, suicide and trauma-informed practice for anyone affected by suicide.

With over 60 years’ experience delivering mental health services to the community via Federal and State Government funding, corporate and community partners, On the Line is a national provider of some of Australia’s most vital and trusted services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

On the Line is the only Australian organisation accredited by the American Association of Suicidology.

Download the On the Line digital brochure.

Our Mission

On the Line is a professional social health organisation providing counselling support, anywhere and anytime.

We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.


Our Vision

Encouraging people to feel better and create a life worth living.


Our History

On the Line was established by Dr Cunningham Dax, who was deeply concerned about mental health in Australia. In the 1960s he set up Personal Emergency Services Australia in Victoria offering a confidential and anonymous telephone counselling service for people in crisis who were hesitant to seek face-to-face counselling. Since then, On the Line has evolved to become a leading telephone, web chat and video counselling provider, delivering professional support to thousands of Australians each year.

Annual Reports

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Board of Directors

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Executive Team

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Promotional Material

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