Encouraging people to feel better and create a life worth living

About On the Line

On the Line is a professional social health organisation that delivers 25 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

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24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

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Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

Get help
SuicideLine Victoria counsellor helping a client
Single sessions and multi-sessions counselling

SuicideLine Victoria now provides single session and multi-session counselling services to all callers and online counselling users. Find out more.

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depressed man on phone to MensLine Australia
Men’s mental health trends July and August 2020

According to a recent Australia Bureau of Statistics (ABS) survey, Australians have reported experiencing feelings associated with poorer emotional and mental wellbeing during August. At MensLine Australia August had the highest number of calls received over a six month period. Calls related to COVID-19 also increased by 26% compared to the previous month.

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Man clearly struggling to work from home with his head in hands
How to balance living and working from home

Remote working isn’t the future of how employees work, it’s already here. But sometimes balancing working from home with living from home can be difficult. Read our tips on how to work remotely.

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Protecting yourself and others online during COVID-19

It’s never been more important to stay virtually connected. Yet increased internet usage has seen a rise in cyber bullying, phishing scams, conspiracies and misinformation. Here we look at the current risks of engaging online, as well as ways to help others (particularly young people) combat these and stay safe online.

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