Encouraging people to feel better and create a life worth living

About On the Line

On the Line is a professional social health organisation that delivers over 20 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

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24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

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Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

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Young woman concerned on phone
Counselling phone helplines are open throughout the summer season

It has been another challenging year for Australians in 2021, many facing extensive lockdowns through the COVID-19 pandemic and enduring the impacts of storms and flash floods. There was an increased focus on mental health support in our communities during this time, and On the Line has played a significant role in providing these services.


Phone and online helpline services: On the Line trends Jul-Sep 2021

As Australia gradually opens up and life is transitioning to ‘living with COVID’, On the Line is looking at the trends across our counselling services during the first quarter of this financial year.

Two men laughing happy
"Look after your mental health, Australia" - World Mental Health Day

World Mental Health Day is on 10 October. The campaign this year has a simple message: Look after your mental health, Australia.

ABS Causes of Death data shows a decrease in suicide rate

The Australian Bureau of Statistics (ABS) Causes of Death data for 2020 has reported a decrease in the number of suicide deaths. The national suicide rate at 12.1 per 100,000 people is the lowest since 2016.