Encouraging people to feel better and create a life worth living

About On the Line

On the Line is a professional social health organisation that delivers 25 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

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24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

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Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

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On the Line Annual Report FY20

On the Line has released its annual report for the financial year 2020. This year has been a challenging time for many Australians. During this period, telephone and online counselling helplines have played a greater support role for those struggling with their wellbeing and mental health.

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ABS Causes of Death 2019 data shows an increase in suicide

Causes of Death data for 2019 data shows there were 3,318 deaths by suicide, compared to 3,138 deaths in 2018. All states and territories, except for Queensland, had a rise in the number of suicide deaths.

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SuicideLine Victoria counsellor helping a client
Single sessions and multi-sessions counselling

SuicideLine Victoria now provides single session and multi-session counselling services to all callers and online counselling users. Find out more.

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depressed man on phone to MensLine Australia
Men’s mental health trends July and August 2020

According to a recent Australia Bureau of Statistics (ABS) survey, Australians have reported experiencing feelings associated with poorer emotional and mental wellbeing during August. At MensLine Australia August had the highest number of calls received over a six month period. Calls related to COVID-19 also increased by 26% compared to the previous month.

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