Encouraging people to feel better and create a life worth living

About On the Line

On the Line is a professional social health organisation that delivers 25 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

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24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

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Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

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National Suicide Prevention Advisers Final Report focuses on early intervention

The National Suicide Prevention Adviser, Christine Morgan, has delivered the Final Advice report that addresses suicide prevention in Australia. The Final Advice report calls for a focus on prevention and early intervention with more integrated services.

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Suicide prevention helplines trends 2020 v 2019

At On the Line, we’ve looked at our caller data for the past two years across our suicide prevention phone and online counselling helplines. View to see the highlighted trends.

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Depressed woman sat in bed using her phone
On the Line’s helpline services are open throughout December

This year has been challenging for many Australians. As we’re trying to rebuild our lives and look after our mental health, please remember that our professional counselling team will be here throughout December to help you through any issues you may be experiencing. Our helplines are a free service with most open 24 hours a day, seven days a week.

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On the Line Annual Report FY20

On the Line has released its annual report for the financial year 2020. This year has been a challenging time for many Australians. During this period, telephone and online counselling helplines have played a greater support role for those struggling with their wellbeing and mental health.

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