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Outsourced counselling
solutions
Man using mobile phone to access On the Line counselling services

24/7 counselling services
to over 119,000 people
each year
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New services enquiry
On the Line counsellor answering a client call

Professional, qualified
counsellors with mental
health services expertise
Family sat round a table practicing homeschooling

Homeschooling
(and keeping kids busy)
during COVID-19

Encouraging people to feel better and create a life worth living

Group of business people meeting and shaking hands

About On the Line

On the Line is a professional social health organisation that delivers 25 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

Find out more
On the Line male counsellor chatting with client

24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

Learn more
Man using mobile phone to access On the Line counselling services

Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

Get help
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