Encouraging people to feel better and create a life worth living

About On the Line

On the Line is a professional social health organisation that delivers 25 outsourced phone and digital counselling solutions on behalf of our government and commercial funders. We specialise in supporting clients along the mental health continuum, from crisis support to low intensity.

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24/7 counselling services on offer

On the Line’s professionally qualified team can provide a 24/7 omnichannel counselling service. This includes phone and digital counselling, mental health apps, web portals, social media moderation, and digital self-help solutions. We can design a service to meet your needs.

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Speak to a counsellor

If you have a mental health concern and want to speak to a counsellor, we deliver a range of services on behalf of our funders. Many of these phone and online counselling services are available 24 hours a day, seven days a week.

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Father and son looking at a laptop
Protecting yourself and others online during COVID-19

It’s never been more important to stay virtually connected. Yet increased internet usage has seen a rise in cyber bullying, phishing scams, conspiracies and misinformation. Here we look at the current risks of engaging online, as well as ways to help others (particularly young people) combat these and stay safe online.

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Young mother trying to work with her daughter at kitchen table
Staying on top of working from home during COVID-19

Due to the current COVID-19 crisis, many people have found themselves working from home. There are many benefits to working from home, as well as some pitfalls. Here we look at some of the challenges and how to stay on top of working from home.

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Women sat on a couch looking concerned
Physical, mental, and financial support during COVID-19

COVID-19 has led many of us to feel concerned about our health. One of the best ways to protect our health is to know where to go for support. Here, we have complied some tips for keeping safe, as well as resources for practical support, including support options available if your job, financial or housing situation has been impacted by this crisis.

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Family sat round a table practicing homeschooling
Homeschooling (and keeping kids busy) during COVID-19

The COVID- 19 pandemic is having a significant impact on people’s lives. One of the biggest challenges, has been for parents and carers to guide their children through ‘at home’ learning. Here we look at some tips and resources to help you keep the kids happy and learning.

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