This year has been challenging for many Australians as we experienced drought, bushfires and the COVID-19 global pandemic. As we’re trying to rebuild our lives and look after our mental health, please remember that our professional counselling team will be here throughout December to help you through any issues you may be experiencing. Our helplines are a free service and most are open 24 hours a day, seven days a week.
Please see below for our list of telephone counselling services:
Visit the website for resources or call 1300 78 99 78
MensLine is a nationwide telephone and online counselling, information and referral service for men with family and relationship concerns. The service is staffed by professional counsellors, experienced in men’s issues.
Suicide Call Back Service
Visit the website or call 1300 659 467
Suicide Call Back Service counsellors can help people who are thinking about suicide, worried about someone else, or is bereaved by suicide.
All Hours Suicide Support Service
Formerly known as ATAPs, the All Hours Suicide Support Service (AHS) is a specialised suicide helpline that supports clients of the Primary Health Networks when their allied health provider is not available. AHS helps clients who are low-to-medium risk of suicide, ensuring access to professional support around the clock.
If you are a health professional, visit the website to download a client referral form.
Self-referrals who are linked in with an Allied Health Provider are able to call in 24/7, however no appointments can be booked. Clients must ask their Allied Health Provider to refer them for outbound calls. Your mental health provider can organise our counsellors to contact you, or you can simply pick up the phone and contact us on 1800 859 585.
New South Wales
Connections Western Sydney Helpline
Visit the website or call 1300 096 273
People in Western Sydney who are feeling overwhelmed, stressed or anxious can access free professional phone counselling. You can talk to a counsellor about what’s going on with you and your stresses and concerns.
Available between 7am and 9pm Monday to Saturday
Visit the website or call 1300 029 131
Free professional phone and online counselling is available for people living or working in the Hunter New England and Central Coast regions. Our counsellors can help with anxiety, relationship concerns, stress and wellbeing.
Visit the website or call 1300 032 186
Regional Access is a free professional phone counselling service for people living or working in regional South Australia. Our trained counsellors will listen and help you to develop strategies to manage what is causing you to feel stressed or overwhelmed.
Visit the website or call 1300 651 251
SuicideLine Victoria helpline is available for people in Victoria. We help people who are concerned about their mental health. Don’t let it build up, one of our qualified counsellors can talk through your issues and help you find support.
CAREinMIND Wellbeing Support Service
Visit the website or call 1300 096 269
People living or working in Melbourne’s northern, central and western suburbs can access free online and phone counselling. Our professional counsellors support people who are experiencing the pressures and stresses of everyday life.
Talk it Out
Visit the website or call 1300 022 946
People living or working in the Murray Primary Health Network region who are feeling the pressures and worries of everyday life can access free online and phone counselling. You can speak with a professionally trained counsellor who can help you to manage your situation.
For young people, we recommend calling the national Kids Helpline on 1800 55 1800.
If it is an emergency or you are concerned about your safety, please call 000.
On the Line delivers over 20 mental health and counselling services across Australia. We operate 24 hours a day, seven days a week. Our services are delivered by professional counsellors who support clients across the mental health continuum: from low intensity to those who are high risk and have complex needs.