Connections Western Sydney Helpline

Connections Western Sydney Helpline provides free professional counselling

for the western Sydney region.


Call now: 1300 096 273

How does it work?

Connections Western Sydney Helpline is a free telephone counselling service for people who are feeling the pressures and stresses of everyday life.

The Connections counselling service is available for anyone who lives or works in the western Sydney region.

Professionally trained Connections counsellors will listen and help you to develop strategies to manage what is causing you to feel stressed or overwhelmed. We can help with:

  • Anger management
  • Anxiety
  • Family problems
  • Financial worries
  • Grief and loss
  • Hopelessness
  • Isolation and loneliness
  • Low self-esteem
  • Relationship issues
  • Sadness
  • Short-term depression
  • Stress
  • Wellbeing
  • Work stress


You can call us 24 hours a day, seven days a week. You don’t need a referral, so you can make the call at a time that suits you.


Call now: 1300 096 273


All calls are answered by professional counsellors, and each session is tailored to your own needs.

Information for health professionals

Connections Western Sydney Helpline is a low-intensity psychological service for people who are at risk or have experienced symptoms of distress or mild symptoms of mental ill health (i.e. anxiety or depression) for less than 12 months. Your patients or clients can access the service at any time, and they won’t need a referral.

Initial support is provided 24/7 by telephone and clients can have an additional three 30-minute counselling sessions, available from 9am to 9pm. Our counsellors will follow up with clients six weeks later to assess if their needs have been met. If a client’s needs increase, we will refer them to a local psychologist.

Connections Western Sydney Helpline is supported by Western Sydney Primary Health Network and delivered by On the Line.

Connections Western Sydney Promotional Material

About On the Line

On the Line is a social health business, supporting and counselling people, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support. With more than 55 years’ experience delivering mental health services to the community, On the Line is a national provider of some of Australia’s most vital and trusted services including MensLine Australia and Suicide Call Back Service.