Careers at On the Line

Joining On the Line means becoming part of a vibrant and motivated team who are truly committed to improving the health and wellbeing of people across Australia. We offer a wide range of career opportunities at our head office in Melbourne.

All our recruitment decisions are merit-based and we welcome applicants that reflect the diversity of our community.

All current positions are displayed below.



On The Line are always interested in speaking with professional counsellors who are interested in providing support to people, anywhere, anytime.

Our counsellors listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support. All our 24/7 telephone, online-chat and video counselling services are staffed by professionally qualified counsellors, psychologists, social workers and other suitably qualified mental health practitioners.

If you are interested in becoming an On The Line counsellor, and can meet our minimum selection criteria, please email your resume and expression of interest to We will then contact you as vacancies exist.

  • 24/7 Rotating roster
  • Full-Time and Part-Time ongoing roles
  • In depth training provided
  • 5 weeks annual leave


Minimum selection criteria:

  • Degree in counselling, psychology, social work or similar
  • Minimum of 456 hours post-study counselling experience
  • Available to work any shift


Volunteers and Placement Enquiries

Although we recognise the benefits and incredible contribution that volunteers and students make in the counselling sector, unfortunately, we are not able to have volunteers or placement students working on our services.