On the Line offers tailored services along the mental health continuum.
24/7 telephone, web chat and video counselling
On the Line is a national leader in the delivery of high quality telephone and online support to Australians, anywhere and anytime. Our professional and highly trained workforce delivers telephone, web chat and video counselling.
All of our counselling services are staffed by qualified professional counsellors, social workers and psychologists.
By offering a range of service delivery modalities, we provide additional access points which help to overcome barriers that can prevent people accessing support, such as geography, financial hardship or social isolation.
Telephone, web chat and video counselling can be an effective addition or alternative to traditional face-to-face counselling, offering anonymity, immediacy and 24-hour availability.
Our callback service provides clients with ongoing support with the same counsellor at a time best suited to them.
Triage and risk assessment
On the Line can provide a national 1300 or 1800 triage line to support your clients to access localised support services. The triage line can include immediate needs and risk assessments, psychoeducation, generalist counselling, and referral delivered by On the Line’s professional counselling team.
Suicide risk assessment
Our counsellors are professionally trained to undertake a comprehensive suicide risk assessment and take an appropriate intervention to minimise risk.
Branding and marketing
The On the Line marketing team can develop and implement a range of marketing and branding services. This includes logo development, a new website or microsite, tailored print and digital collateral, proactive content development calendar, traditional advertising, and digital campaigns.
Our Business Development Team can work with you to create a tailored support service to meet the needs of your community and organisation.