Counselling and Support
On the Line’s social health business model is anchored in supporting and counselling people in their relationships. We offer tailored services along the mental health continuum from high needs/crisis support, to the worried well, and integrated wellbeing.
Operating out of purpose built offices in Melbourne, our highly trained workforce delivers telephone, web chat and video counselling, and social media moderation services 24/7 to more than 80,200 people each year.
We have a workforce of over 80 professional counsellors, social workers and psychologists. Our counsellors are tertiary qualified in either psychology, social work or counselling and are required to have a minimum of 456 hours of post tertiary qualification counselling experience before joining.
All our counsellors are multi-skilled across telephone, web chat and video counselling modalities and highly experienced providing interventions from crisis support to general counselling and social health support.
On the Line’s services are underpinned by a robust clinical governance framework that ensures the delivery of high-quality care and the maintenance of professional standards.