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Mental health services for
Primary Health Networks (PHNs)

Professional counselling support for common emotional and mental health concerns.

On the Line provides mental health services on behalf of Primary Health Networks (PHNs). Our qualified team of counsellors provide low intensity emotional and mental health support for people living in metropolitan and regional areas.

CAREinMIND Wellbeing Support Service

CAREinMIND is a low intensity counselling, information and referral service for people living, working or studying in the North Western Melbourne PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling – web chat and video counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Digital advertising campaigns
  • Detailed call activity and service performance reporting.

Funded by North Western Melbourne Primary Health Network.

CAREinMIND Suicide Prevention Service

CAREinMIND Suicide Prevention Service (SPS) provides the intake, assessment and allocation of referrals for clients who have a heightened risk of suicide. SPS is one component of a system of care that promotes a person-centred approach, matching support to the individual according to their specific needs.

Services provided:

  • Referral, intake and assessment of clients
  • Immediate counselling
  • Allocations of low to medium risk clients to CAREinMIND providers
  • Detailed call activity and service performance reporting.

Funded by North Western Melbourne Primary Health Network.

Connections Western Sydney Helpline

Connections Western Sydney Helpline is a low intensity counselling, information and referral service for people living or working in the Western Sydney PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Western Sydney Primary Health Network.

MindHealth

MindHealth is a free professional phone and online counselling service operating between 7am and 9pm Monday to Saturday for people 15 years and older living or working in the Hunter New England and Central Coast regions.

Services provided:

  • Professional phone counselling between 7am and 9am Monday to Saturday
  • Professional online counselling – web chat between 7am and 9am Monday to Saturday
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Digital advertising campaigns
  • Detailed call activity and service performance reporting.

Funded by Hunter New England and Central Coast Primary Health Network.

Regional Access

Region Access is a low intensity counselling, information and referral service for people living or working in the Country South Australia PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Country South Australia Primary Health Network.

Talk It Out

Talk It Out offers free professional phone and online counselling services 24 hours a day, seven days a week for people 15 years and older living or working in the Murray PHN region.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling – web chat and video counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Digital advertising campaigns
  • Detailed call activity and service performance reporting.

Funded by Murray PHN.