Professional counselling support for common emotional and mental health concerns.
On the Line provides mental health services on behalf of Primary Health Networks (PHNs). Our qualified team of counsellors provide low intensity emotional and mental health support for people living in metropolitan and regional areas.
CAREinMIND Wellbeing Support Service
CAREinMIND is a low intensity counselling, information and referral service for people living, working or studying in the North Western Melbourne PHN catchment area.
Services provided:
- 24/7 professional phone counselling
- 24/7 professional online counselling – web chat and video counselling
- Outbound callback sessions
- Referrals to local providers
- Website, social media, SEO and content marketing
- Digital advertising campaigns
- Detailed call activity and service performance reporting.
Funded by North Western Melbourne Primary Health Network.
CAREinMIND Suicide Prevention Service
CAREinMIND Suicide Prevention Service (SPS) provides the intake, assessment and allocation of referrals for clients who have a heightened risk of suicide. SPS is one component of a system of care that promotes a person-centred approach, matching support to the individual according to their specific needs.
Services provided:
- Referral, intake and assessment of clients
- Immediate counselling
- Allocations of low to medium risk clients to CAREinMIND providers
- Detailed call activity and service performance reporting.
Funded by North Western Melbourne Primary Health Network.
MindHealth
MindHealth is a free professional phone and online counselling service operating between 7am and 9pm Monday to Saturday for people 15 years and older living or working in the Hunter New England and Central Coast regions.
Services provided:
- Professional phone counselling between 7am and 9am Monday to Saturday
- Professional online counselling – web chat between 7am and 9am Monday to Saturday
- Outbound callback sessions
- Referrals to local providers
- Website, social media, SEO and content marketing
- Digital advertising campaigns
- Detailed call activity and service performance reporting.
Funded by Hunter New England and Central Coast Primary Health Network.
Service Connect Line
Service Connect Line is a free telephone service that links people with a mental illness residing in the Hunter New England and Central Coast Primary Health Network to psychosocial support services (mental and physical health as well as social supports). Carers, Clinicians and GPs can also call this line on a person’s behalf.
Services provided:
- Psychosocial non-clinical mental health support
- Care coordination
- Counselling and psychological services
- Drugs and alcohol
- Financial management and budgeting
- Housing
- Physical health
- Vocational and educational support
- Cultural wellbeing support
- Family and cultural connection support.
Funded by Hunter New England and Central Coast Primary Health Network.
Regional Access
Region Access is a low intensity counselling, information and referral service for people living or working in the Country South Australia PHN catchment area.
Services provided:
- 24/7 professional phone counselling
- 24/7 professional online counselling
- Outbound callback sessions
- Referrals to local providers
- Website, social media, SEO and content marketing
- Print and digital advertising campaigns
- Promotional material creation and distribution
- Detailed call activity and service performance reporting.
Funded by Country South Australia Primary Health Network.
What are Primary Health Networks (PHNs)?
The Australian Government is committed to delivering an efficient and effective primary health care system through the establishment of Primary Health Networks (PHNs).
In 2015, 31 PHNs were established to increase the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and to improve coordination of care to ensure patients receive the right care in the right place at the right time. PHNs achieve these objectives by working directly with general practitioners, other primary health care providers, secondary care providers and hospitals to facilitate improved outcomes for patients.
To find out which PHN you are part of please visit the Department of Health PHN Map Locator website
To find a health service near you, please visit the Health Direct website