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Mental health services for
Primary Health Networks (PHNs)

Professional counselling support for common emotional and mental health concerns.

On the Line provides mental health services on behalf of Primary Health Networks (PHNs). Our qualified team of counsellors provide low intensity emotional and mental health support for people living in metropolitan and regional areas.

CAREinMIND Wellbeing Support Service

CAREinMIND is a low intensity counselling, information and referral service for people living, working or studying in the North Western Melbourne PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling – web chat and video counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Digital advertising campaigns
  • Detailed call activity and service performance reporting.

Funded by North Western Melbourne Primary Health Network.

CAREinMIND Suicide Prevention Service

CAREinMIND Suicide Prevention Service (SPS) provides the intake, assessment and allocation of referrals for clients who have a heightened risk of suicide. SPS is one component of a system of care that promotes a person-centred approach, matching support to the individual according to their specific needs.

Services provided:

  • Referral, intake and assessment of clients
  • Immediate counselling
  • Allocations of low to medium risk clients to CAREinMIND providers
  • Detailed call activity and service performance reporting.

Funded by North Western Melbourne Primary Health Network.

Connections Western Sydney Helpline

Connections Western Sydney Helpline is a low intensity counselling, information and referral service for people living or working in the Western Sydney PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Western Sydney Primary Health Network.

NQ Connect

NQ Connect is a low intensity counselling, information and referral service for people living or working in the Northern Queensland PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling – web chat and video counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Interactive online K10 self-assessment
  • Online referral and service finder
  • User-based discussion forum
  • Forum moderation
  • TV, print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Northern Queensland Primary Health Network.

NQ Connect: Operation Compass

NQ Connect: Operation Compass provides professional counselling support to current and past serving Australian Defence force personnel in the Townsville region via phone and digital platforms.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling – web chat and video counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Interactive online K10 self-assessment
  • Online referral and service finder
  • User-based discussion forum
  • Forum moderation
  • TV, print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Northern Queensland Primary Health Network.

Presented by Operation Compass.

Regional Access

Region Access is a low intensity counselling, information and referral service for people living or working in the Country South Australia PHN catchment area.

Services provided:

  • 24/7 professional phone counselling
  • 24/7 professional online counselling
  • Outbound callback sessions
  • Referrals to local providers
  • Website, social media, SEO and content marketing
  • Print and digital advertising campaigns
  • Promotional material creation and distribution
  • Detailed call activity and service performance reporting.

Funded by Country South Australia Primary Health Network.