Professional counselling for common relationship and mental health concerns and referral services.
On the Line Australia’s counsellors help people who are experiencing anxiety, stress, depression, grief, loneliness, and relationship problems.
CAREinMIND Wellbeing Support Service
CAREinMIND is a free low intensity counselling, information and referral service for people in the North Western Melbourne PHN region. The service supports people who are experiencing the pressures and stresses of everyday life.
Services we provide:
- Professional counselling
- Intake, assessment, and referrals
- 24/7 phone counselling
- 24/7 online counselling – web chat
- Appointment-based video counselling
- Appointment-based multi-session counselling
- Referrals to local providers
- Website, SEO, content, and social media
- Mental health resources
- Digital campaigns
- Detailed call activity and service performance reporting.
Funded by North Western Melbourne Primary Health Network.
CAREinMIND Suicide Prevention Service
CAREinMIND Suicide Prevention and Support Service (SPS) provides the intake, assessment, and allocation of referrals for consumers who have a heightened risk of suicide.
Services we provide:
- Intake and assessment
- Referrals to CAREinMIND providers
- Detailed call activity and service performance reporting.
Funded by North Western Melbourne Primary Health Network.
MindHealth
MindHealth is a free professional phone and online counselling service operating 7am to 9pm Monday to Saturday for people in the Hunter New England and Central Coast regions. The service helps people with day-to-day problems, stresses, and mental health concerns.
Services we provide:
- Professional counselling
- Intake, assessment, and referrals
- Phone counselling
- Online counselling – web chat
- Appointment-based multi-session counselling
- Counselling for natural disasters
- Referrals to local providers
- Website, SEO, content, promotional material, and social media
- Mental health resources
- Digital campaigns
- Detailed call activity and service performance reporting.
Funded by Hunter New England and Central Coast Primary Health Network.
Service Connect Line
Service Connect Line is a free telephone service that links people in the Hunter New England and Central Coast PHN to psychosocial support services. Carers, Clinicians and GPs can also call this line on a person’s behalf.
Services we provide:
- Intake and needs assessment
- Referrals to local supports and services.
Funded by Hunter New England and Central Coast Primary Health Network.
Regional Access
Regional Access is a free low intensity counselling, information and referral service for people in the Country South Australia PHN region. The service helps people who are feeling the pressures and stresses of everyday life.
Services we provide:
- Professional counselling
- Intake, assessment, and referrals
- 24/7 phone counselling
- 24/7 online counselling – web chat
- Appointment-based multi-session counselling
- Counselling for natural disasters
- Referrals to local providers
- Website, email campaigns, promotional material, and social media
- Digital campaigns
- Detailed call activity and service performance reporting.
Funded by Country SA PHN.
Head to Health – Country SA PHN
Head to Health is a free telephone service that links people in the Country SA PHN region to local mental health services.
Services we provide:
- Initial assessment and referral for mental health care – IAR Initial Assessment and Referral Decision Support Tool
- Referrals to local mental health services.
Funded by Country SA PHN.
What are Primary Health Networks (PHNs)?
The Australian Government is committed to delivering an efficient and effective primary health care system through the establishment of Primary Health Networks (PHNs).
In 2015, thirty-one PHNs were established to increase the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and to improve coordination of care to ensure patients receive the right care in the right place at the right time. PHNs achieve these objectives by working directly with general practitioners, other primary health care providers, secondary care providers and hospitals to facilitate improved outcomes for patients.
To find out which PHN you are part of please visit the Department of Health PHN Map Locator website:
To find a health service near you, please visit the Health Direct website: