On the Line provides outsourced telephone and digital counselling solutions
On the Line delivers outsourced phone and digital mental health support services on behalf of our funding partners. With more than 60 years’ experience, we are a national provider of some of Australia’s most vital and trusted services.
We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.
We specialise in providing support for mental health, domestic and family violence, lower intensity needs, common concerns, men’s mental health, PTSD, and suicide prevention.
Find out more about our helplines and services below.
Men's mental and social health
On the Line delivers phone counselling and online resources to support men with emotional health, family and relationship concerns.
- MensLine Australia
- MensLine Australia Changing for Good
- National Redress Scheme – MensLine Australia
Suicide prevention
On the Line provides nationwide and regional suicide prevention services. This includes telephone and online counselling, digital self-help tools, and referrals.
- All Hours Suicide Support Service
- CAREinMIND Suicide Prevention Service
- StandBy Support after Suicide
- Suicide Call Back Service
- SuicideLine Victoria
- National Redress Scheme – Suicide Call Back Service
Domestic and family violence
On the Line delivers specialist trauma counselling for people experiencing violence, and a counselling program to help men stop using violence in their relationships.
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Veterans
On the Line provides counselling solutions and support for veterans, Defence personnel, and their families. Our services help with depression, anxiety, suicide prevention, domestic and family violence, and PTSD.
- Defence All-hours Support Line
- NQ Connect: Operation Compass
Industry and member services
On the Line provides outsourced counselling and mental health solutions to improve the wellbeing of staff, members, and volunteers. We also provide out of hours support for existing services, including social media moderation.
- AICNSW
- Beyond Blue social media moderation
- Bupa Mental Health Navigation
- Incolink
- MATES in Construction
- ReachOut
- Travellers Aid
Natural disaster and trauma
On the Line have experience providing outsourced counselling solutions on behalf of Primary Health Networks (PHNs) to provide professional support to people in affected disaster areas.
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Primary Health Networks
On the Line provides low intensity, outsourced phone and digital counselling solutions to a range of Primary Health Networks (PHNs) throughout Australia.
- CAREinMIND Wellbeing Support Service
- CAREinMIND Suicide Prevention Service
- Connections Western Sydney Helpline
- NQ Connect
- NQ Connect: Operation Compass
- Regional Access
Countering violent extremism (CVE)
On the Line delivers an early intervention helpline and online support tool to help people if they believe someone they know may be heading down the path to violent extremism.
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