On The Line and North Western Melbourne
Primary Health Network partnership

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We are pleased to announce a new partnership with the North Western Melbourne Primary Health Network (NWPHN). On The Line will be supporting the NWPHN vision of improving the health of everyone in the region by providing low-intensity mental health telephone (1300 059 625) and online support (NQ Connect) for 24 hours a day, 7 days a week.

The new counselling service will complement existing services, with capacity to integrate with other parts of the local mental health system. This service will be a vital component of the services delivered in North Western Melbourne and will enable people to access the right care at the right time, both in and out of hours.

The On The Line social health business has over 55 years’ experience delivering mental health services, and are entrusted to manage some of Australia’s most valued telephone and online services. Our professional and highly trained workforce delivers telephone, online chat and video counselling services 24/7 to more than 75,000 people each year.

We offer a range of tailored services along the mental health continuum, and are experts in mental health, anger management, family violence, healthy relationships, integrated wellbeing, chronic health conditions, problematic drug and alcohol use, suicide and trauma-informed practice. We also provide social media moderation services with the ability to monitor for clinical and reputation risk, responding and intervening accordingly.