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Counselling phone helplines are open throughout the Summer season

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It has been another challenging year for Australians in 2021, many facing extensive lockdowns through the COVID-19 pandemic and enduring the impacts of storms and flash floods. There was an increased focus on mental health support in our communities during this time, and On the Line has played a significant role in providing these services.

The Australian Bureau of Statistics also released the first insights from the National Study of Mental Health and Wellbeing 2020-21. Their research highlighted key data in the areas of psychological distress, use of mental health services and aspects of wellbeing. Insights included:

– 3.4 million Australians saw a health professional for their mental health
– 612,000 Australians accessed mental health services via phone or digital technology
– 15% of Australians experienced high or very high levels of psychological distress
– 61% of Australians took actions to manage their mental health

As we come to the end of the year, please remember that our professional counselling team will be here throughout December to help you through any issues you may be experiencing. Our helplines are a free service and most are open 24 hours a day, seven days a week.

Please see below for our list of telephone counselling services:



MensLine Australia

Available 24/7

Visit the website for resources or call 1300 78 99 78

MensLine is a nationwide telephone and online counselling, information and referral service for men with family and relationship concerns. The service is staffed by professional counsellors, experienced in men’s issues.


Suicide Call Back Service

Available 24/7

Visit the website or call 1300 659 467

Suicide Call Back Service counsellors can help people who are thinking about suicide, worried about someone else, or bereaved by suicide.


All Hours Suicide Support Service

Available 24/7

Formerly known as ATAPs, the All Hours Suicide Support Service (AHS) is a specialised suicide helpline that supports clients of the when their allied health provider is not available. AHS helps clients who are low-to-medium risk of suicide, ensuring access to professional support around the clock.

If you are a health professional, visit the website to download a client referral form.


New South Wales

Mind Health

Available between 7am and 9pm Monday to Saturday

Visit the website or call 1300 029 131

Free professional phone and online counselling is available for people living or working in the Hunter New England and Central Coast regions. Our counsellors can help with anxiety, relationship concerns, stress and wellbeing.


South Australia

Regional Access

Available 24/7

Visit the website or call 1300 032 186

Regional Access is a free professional phone counselling service for people living or working in regional South Australia. Our trained counsellors will listen and help you to develop strategies to manage what is causing you to feel stressed or overwhelmed.



SuicideLine Victoria

Available 24/7

Visit the website or call 1300 651 251

SuicideLine Victoria helpline is available for people in Victoria. We help people who are concerned about their mental health. Don’t let it build up, one of our qualified counsellors can talk through your issues and help you find support.


CAREinMIND Wellbeing Support Service

Available 24/7

Visit the website or call 1300 096 269

People living or working in Melbourne’s northern, central and western suburbs can access free online and phone counselling. Our professional counsellors support people who are experiencing the pressures and stresses of everyday life.


For young people, we recommend calling the national Kids Helpline on 1800 55 1800.

If it is an emergency or you are concerned about your safety, please call 000.

On the Line delivers mental health and counselling services across Australia. We operate 24 hours a day, seven days a week. Our services are delivered by professional counsellors who support clients across the mental health continuum: from low intensity to those who are high risk and have complex needs.