New mental health service for Hunter, New England and Central Coast



New mental health service for Hunter, New England and Central Coast

On the Line is delighted to announce the successful launch of MindHealth, a new service funded by the Hunter, New England and Central Coast Primary Health Network (HNECC PHN).

Created to meet the mental health needs of people across the Hunter, New England and Central Coast regions, Mind Health provides free counselling and support for anyone who is feeling the pressures of everyday life.

The service was built to address the unique needs of the Hunter, New England and Central Coast communities, including the regional and remote population. Help can be accessed in a variety of ways, including a 1300 029 131 helpline, a website, web chat, and video counselling. The service is available 7am to 9pm Monday to Saturday.

Samantha Fredericks, Chief Executive Officer at On the Line said: “On the Line is pleased to be delivering a low intensity counselling service on behalf of the Hunter New England and Central Coast Primary Health Network.

“MindHealth, available six days a week, provides increased access to professional counsellors via phone and web chat for people who are experiencing mild mental illness. The service supports early intervention within a stepped care approach, which is so important in these challenging times.”

The MindHealth helpline and online services are answered by highly trained members of the counselling team, all of whom are qualified professional counsellors, social workers or psychologists.

On the Line has provided professional counselling support for over 60 years. Its counsellors provide telephone, web chat and video counselling services to more than 130,000 people each year.



For media enquiries or further information, contact:

Matt Rock

Marketing and Communications Manager


About On the Line

On the Line is a professional social health organisation that delivers outsourced telephone and digital counselling solutions on behalf of our funders. We specialise in supporting client groups along the mental health continuum: from those who are high risk and have complex mental and social health needs to the worried well, through to integrated physical, mental and social wellbeing.

With over 60 years’ experience delivering mental health services to the community via government, corporate and community funding, On the Line provides some of Australia’s most vital and trusted services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

MensLine Australia – 1300 78 99 78

Suicide Call Back Service – 1300 659 467

SuicideLine Victoria – 1300 651 251