Counselling service for people in north, central and western Melbourne



A free telephone and online counselling service is available to help people in the north, central or western suburbs of Melbourne who are feeling the pressures and stresses of everyday life.

The service is called CAREinMIND™ Wellbeing Support Service and is funded by the North Western Melbourne Primary Health Network and delivered by On the Line. Professionally trained counsellors are available 24/7 to listen, support and encourage people to connect with others and improve their wellbeing.

Kim O’Neill, Chief Executive at On the Line, said, “We are pleased to be partnering with the North Western Melbourne Primary Health Network to deliver CAREinMIND™. The availability of the service just before Christmas is especially timely as many people may struggle with loneliness and sadness over the season. Our counsellors have the expertise to offer practical advice, and they can help clients to build their resilience.”

CAREinMIND™ is available through the website or by calling 1300 096 269.



About On the Line Australia

On the Line is a professional social health business providing counselling support anywhere and anytime. On the Line is a national provider of some of Australia’s most vital and trust services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

Our professionally trained counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.


MensLine Australia

1300 78 99 78


Suicide Call Back Service

1300 659 467


SuicideLine Victoria

1300 651 251