$6m funding for suicide crisis support and prevention services


On the Line is pleased to announce that the Department of Health is extending the funding for two key suicide crisis support and prevention services. Suicide Call Back Service and the All Hours Suicide Support Service will receive $6m to run until 2021.

Suicide Call Back Service is a nationwide service that offers telephone, video and web chat counselling, 24 hours a day, seven days a week. Suicide Call Back Service supports people who are at risk of suicide, concerned about someone they care about, or bereaved by suicide. All Hours Suicide Support Service (formerly ATAPS) is a specialised national telephone service that supports clients of the Primary Health Networks when their allied health provider is not available.

Both services are run by professionally trained counsellors who have specialist skills in working with suicide-related issues. They can help clients to work through their pain and distress.

Kim O’Neill, Chief Executive Officer at On the Line, said, “On the Line is very pleased to receive the funding extensions for Suicide Call Back Service and the All Hours Suicide Support Service until 2021. Our Suicide Call Back Service counsellors last year answered nearly 20,000 calls, and of those, 85% of the callers were at risk. This funding allows us to continue our trusted and vital services.”


If you need to speak to a counsellor:

MensLine Australia – 1300 78 99 78

Suicide Call Back Service – 1300 659 467

SuicideLine Victoria – 1300 651 251



About On the Line Australia

On the Line is a professional social health business providing counselling support anywhere and anytime. On the Line is a national provider of some of Australia’s most vital and trust services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

Our professionally trained counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.