AMWU care video counselling

AMWU care video counselling

Video Counselling is:

  • Real-time face-to-face video chat with a professional counsellor using SkypeTM;
  • A focused session lasting for up to thirty minutes. Your online counsellor will advise you when your session is coming to a close;
  • A free service available 24/7.

To be eligible for video counselling you will need to:

  • Be aged 15 years and over;
  • Have SkypeTM installed onto your computer and a valide SkypeTM account; and
  • Have a working camera and microphone on your computer.

For more information about installing and using SkypeTM, please visit the SkypeTM website.

How to access video counselling:

Please read the Terms of Service below;

  • If you have any questions or queries, please contact the AMWU Care Line onĀ  1800 206 316
  • Check the ‘agree to Terms of Service’ box and click on the ‘connect to a counsellor now’ button;
  • You will be directed to an online chat window and may experience a hold period until a counsellor is available;
  • Once connected to a counsellor in the online chat session, the counsellor will request some information in order to connect to you in a SkypeTM session;
  • Please have handy your: email address, your SkypeTM chat name and the reason for using the AMWU Care video counselling service.
  • Once connected to a counsellor in SkypeTM, please leave the online chat window open for the duration of the session (this is linked to the open session in SkypeTM).

View the terms of service

View the statement of client rights and responsibilities

Chat with a counsellor now