Frequently asked questions

Here are some answers to common questions people have about On the Line.

  • Q
    Question: What does On the Line do?
    A
    Answer:

    On the Line is a provider of outsourced counselling solutions to a variety of funding partners throughout Australia, including federal and state governments, Primary Health Networks, industry bodies, health services, insurers and more.

    We are a professional social health organisation that provides counselling support, anywhere anytime through remote technologies including telephone, online counselling and innovative digital solutions.

    With over 60 years’ experience delivering mental health services to the community, On the Line is a national provider of some of Australia’s most vital and trusted services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

  • Q
    Question: How can I become a funding partner?
    A
    Answer:

    If your organisation is interested in outsourcing a counselling service to On the Line, please email our Business Development team on businessdevelopment@ontheline.org.au.

  • Q
    Question: Can I show support for On the Line by fundraising?
    A
    Answer:

    There are lots of different ways that individuals and groups can fundraise to support On the Line to continue providing vital counselling services.

    If you are interested in fundraising online, please visit our Everyday Hero Page.

    It only takes a few minutes to build your fundraising page where you can explain to friends, family and colleagues how and why you are trying to raise money for On the Line.

  • Q
    Question: How do I donate to On the Line services?
    A
    Answer:

    Donate today to help On the Line support Australians who need assistance in managing or resolving their mental health challenges. Your contribution will help us save lives and make a critical difference to the health and wellbeing of people across Australia.

    Donate now

    On the Line listens and encourages people to feel better: building resilience, fostering healthy relationships, and connecting people to community support.