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On the Line Australia

About On the Line Australia

On the Line Australia is a 24/7 national charitable provider of suicide prevention, mental health and counselling services. We provide free professional support and help for people to navigate Australia’s complex service systems.

We specialise in remote service provision, having pioneered the use of technology to reach people in need since 1960. On the Line Australia delivers some of Australia’s most vital free helpline services, including MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.

We are purpose driven and we will not rest until everyone can access the professional support they need.

We exist to change and save lives every day.


Our vision

Our vision is for a society free from suicide, psychological distress and family violence where everyone can access the support they need to promote good mental health, connection to community, and positive relationships.

Our purpose

Our purpose is to prevent suicide and to support people in need through the provision of professional mental health and counselling services 24/7.

Our principles

Accountability – we take responsibility for our actions and are accountable to each other and our stakeholders for our performance and integrity

Collaboration – we work collaboratively within the organisation and across sectors to share knowledge, skills, and experiences

Integrity – we act with integrity and honesty and are guided by ethical and moral principles in all that we do

Effectiveness – we strive to be effective, and make a difference by making the best use of resources and encouraging innovation

Equity – we are committed to overcoming discrimination and disadvantage and promote fair and just access to services and information

Respect – we embrace diversity and treat people with respect and dignity at all times

Our strategy

Our Strategic Plan 2023-2028 sets out our five pillars:

  1. Lived experience – we will promote lived experience in the leadership, design, and delivery of everything we do.
  2. Quality and continuous improvement – we will invest in research, design, and innovation to continually improve services and outcomes.
  3. Service – we will increase our impact by growing our service delivery capability.
  4. Sustainability – we will be a strong organisation that enables its people to do their best possible work.
  5. Advocacy – we will work with our peers to advocate for reform of Australia’s complex service systems.


Download the On the Line Australia Strategic Plan 2023-2028 to learn more how we will achieve our objectives and recognise success.

Find out more about our organisation below.

Our free helplines

Our free phone helplines are available 24/7. Call to speak to a counsellor and get help today.

Get help

Our funders

We work with our funding partners to provide suicide prevention, mental health, and counselling services.

Find out more

Our mental health expertise

We deliver mental health, counselling, and intake, referral and assessment services for communities across Australia.



Find out more

Disclaimer: The images on this website are licensed stock photography. All photography is for illustrative purposes only and are unrelated to client feedback. Client names have been changed.


On the Line would like to acknowledge and pay respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices and continuing connection to Lands, Waters and Communities of Aboriginal and Torres Strait Islander Peoples. Sovereignty has never been ceded. It always was and always will be, Aboriginal land.  

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